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Support & Customer Service
When you need us, we're there.

At AffinityTrip, we pride ourselves on providing an unparalleled level of service and support not only to you, but to your clients as well. Our team of travel experts is here to answer any and every question, in a quick, friendly, and proficient manner.

In addition to phone support, AffinityTrip's contact center utilizes email, boasts online live chat capability, and provides extensive FAQs to help aid in the making of informed travel decisions. Moreover, we use a superior CRM system that integrates all our travel products into one network, enabling prompt and accurate service to customers.

When it comes to order fulfillment, we take stringent measures to ensure the accuracy of your clients' information. Because our online authorization method necessitates that each customer review their names and dates of birth, the margin of error on documents is phenomenally small. Ticketing is always completed in a timely manner, and our friendly team keeps in contact with the customer throughout the process.

Our support and service ratings far surpass that of "satisfactory"; they set the standard according to our users. Why? Because when you need us, we're there.